Yes, you can return a NOCO charger if it doesn’t fix your battery—but only under specific conditions outlined in their return policy.
This typically includes whether the charger is still under warranty, if it was purchased from an authorized seller, and whether the unit itself is defective—not just ineffective on your battery.
It’s frustrating when a charger doesn’t perform as expected, especially when you’re trying to revive a stubborn or deeply discharged battery. You might wonder: Did I buy the wrong model? Is my battery just too far gone? Or is the charger actually faulty?
Best NOCO Chargers for Recovering Dead Batteries
If your current charger didn’t work out, it doesn’t mean all NOCO models are ineffective. In fact, NOCO is known for making high-quality chargers tailored to specific battery needs—from small vehicles to larger trucks and RVs. Below are three of their best-performing models for recovering dead or deeply discharged batteries.
NOCO GENIUS1, 1A Smart Car Battery Charger
Ideal for motorcycles, ATVs, and lawnmowers, this ultra-compact charger is perfect for maintaining and reviving smaller 6V and 12V lead-acid or lithium batteries. It’s affordable, efficient, and a great backup unit for light-duty needs.
NOCO GENIUS5, 5A Smart Battery Charger
A solid mid-tier option, the GENIUS5 handles 6V and 12V batteries with more power and faster charging than the GENIUS1. It can even detect and charge batteries as low as 1 volt—perfect for recovering partially damaged or forgotten batteries.
NOCO GENIUS10, 10A Smart Battery Charger
For larger engines, deep cycle, and AGM batteries, the GENIUS10 offers serious power and flexibility. It’s a top choice for trucks, SUVs, and anyone who needs high-speed recovery for deeply discharged batteries.
NOCO’s Return Policy: What You’re Really Entitled To
If your NOCO charger didn’t fix your battery, your return options depend on where you bought it, its condition, and the reason for the return. The key to a successful return is understanding whether the issue lies with the product itself—or simply a mismatch with your battery’s condition.
Here’s what you need to know:
Where You Purchased Matters
- If you bought the charger directly from NOCO (via their official website), you’re usually eligible for a 30-day return window.
- If you purchased from a retailer (like Amazon, AutoZone, or Walmart), their individual return policy will apply instead. Always check with the seller first.
Return vs. Warranty
- Returns are typically accepted only if the charger is unused or in like-new condition.
- If the product is used but not working properly, you may need to go through the warranty process instead of a simple return.
NOCO’s Limited Warranty
- NOCO offers a 3-year limited warranty on most Genius models.
- This covers manufacturing defects—not situations where the charger is functioning but the battery is unrecoverable due to sulfation or age.
Quick Tip: Always keep your purchase receipt and product packaging. NOCO may require these for any warranty or return claims.
What If the NOCO Charger Is Working, but the Battery Still Won’t Charge?
If your NOCO charger appears to be working normally—lights are on, no error indicators, and it cycles through its modes—but your battery still won’t charge, the problem likely lies with the battery itself, not the charger.
Here’s what might be going on:
The Battery Is Beyond Recovery
NOCO chargers like the GENIUS5 and GENIUS10 can detect and recover deeply discharged batteries, even those as low as 1V. However, if your battery has internal damage, extreme sulfation, or is simply too old, even a smart charger won’t bring it back to life.
Incorrect Battery Type or Setting
Make sure the charger is set to the correct mode (e.g., AGM, lithium, or standard 12V lead-acid). Charging with the wrong profile can prevent recovery or cause damage.
Loose or Dirty Connections
Sometimes it’s a basic issue: check the terminals for corrosion, ensure the clamps are secure, and confirm that power is actually flowing to the unit.
What You Can Do
- Try the “Repair Mode” (if your model has one).
- Test the battery separately with a multimeter or bring it to an auto parts store for a free diagnostic.
- Consult NOCO support if you’re unsure—it’s better to troubleshoot before assuming the charger is defective.
Signs Your Battery Might Be the Problem—Not the Charger
Before blaming your NOCO charger, it’s important to understand whether your battery is simply past the point of revival. A smart charger can only do so much—especially if the battery is already damaged beyond repair.
Here are the top warning signs that your battery, not the charger, is the issue:
The Battery Won’t Hold a Charge
Even after a full overnight charge, the voltage drops back below 12.4V within hours? That’s a telltale sign your battery’s internal plates may be sulfated or shorted.
The Battery Is Over 3–5 Years Old
Car batteries usually last 3 to 5 years. If yours is older, especially if it’s been through extreme hot or cold seasons, failure is likely due to age—not your charger.
It’s Been Fully Discharged Too Many Times
If the battery has been drained completely multiple times, especially below 10.5V, its chemical structure may be permanently damaged. Deep discharges weaken battery life over time.
You Hear a Hissing or Smell Rotten Eggs
This could indicate a leaking battery or internal short. NOCO chargers may cut power to protect themselves in these cases.
Multimeter Reads Below 6V (for a 12V Battery)
Most chargers won’t even recognize a battery that’s deeply discharged below 6V unless you use a force start or repair mode.
How to Return a NOCO Charger the Right Way (Step-by-Step)
If you’ve determined that returning your NOCO charger is your best option, following the proper process is key to avoiding delays or rejection. Here’s a detailed, step-by-step guide to help you return your charger smoothly:
Step 1: Check the Return Window
If you bought directly from NOCO’s official website, you have 30 days from the date of purchase to initiate a return. If purchased from another retailer (Amazon, Walmart, AutoZone, etc.), refer to their specific return policy.
Step 2: Inspect the Charger Condition
Ensure the charger is in like-new condition. Most return policies require:
- No visible signs of damage
- All original packaging and accessories (including manuals and cables)
- Original receipt or proof of purchase
Step 3: Visit the NOCO Support Page
Go to support.no.co and fill out the return form or request a Return Merchandise Authorization (RMA). An RMA number is typically required for processing.
Step 4: Package the Charger Securely
Place the charger and accessories in the original box or suitable packaging. Include the RMA number and a copy of your receipt inside the box.
Step 5: Ship the Product
Ship your return to the address provided by NOCO support. Use a trackable shipping service and keep your receipt for your records.
Step 6: Wait for Confirmation
Once NOCO receives your return, they’ll inspect the product. If it meets the return criteria, a refund will be issued to your original payment method.
What to Do Before Requesting a Return—Tips That Can Save You Time
Before you jump into the return process for your NOCO charger, taking a few simple steps can save you time, frustration, and maybe even the need to return it altogether.
Here’s what to try first:
Double-Check Your Battery’s Condition
Use a multimeter to test your battery’s voltage. If it’s too low or damaged, the charger won’t fix it. Many auto parts stores offer free battery testing if you don’t have a meter.
Verify Charger Settings and Connections
Make sure your charger is set to the correct battery type and mode (standard, AGM, lithium). Check that clamps are clean, tight, and connected properly.
Read the Manual Thoroughly
Some NOCO models have special features like “Repair Mode” or “Force Start” that can revive deeply discharged batteries. Using these modes correctly can make all the difference.
Contact NOCO Support Before Returning
NOCO’s customer service team is knowledgeable and can guide you through troubleshooting steps or warranty claims. This can save you the hassle of shipping and waiting.
Consider Battery Replacement
If your battery is old or severely damaged, replacing it might be the better long-term solution. Chargers can’t reverse natural wear and tear.
Conclusion
You can return a NOCO charger if it is defective or not functioning properly within the return window, but not simply because it didn’t fix your battery. Often, the root cause lies with the battery’s condition itself—especially if it’s old, deeply discharged, or damaged. Understanding NOCO’s return policy, warranty coverage, and troubleshooting your battery first will save you time and frustration.
Before requesting a return, double-check connections, settings, and your battery’s health. Reach out to NOCO support for expert help—they want to make sure you get the best experience. If the charger is faulty, follow the proper steps to return it smoothly.
Frequently Asked Questions About Returning a NOCO Charger If It Doesn’t Fix Your Battery
Can I return my NOCO charger if it simply doesn’t charge my old battery?
Most likely, no. NOCO’s return policy covers defective or faulty chargers, not batteries that are beyond recovery. If the charger is working properly but your battery is bad, they usually won’t accept a return based solely on that.
How long is the NOCO charger return window?
Typically, you have 30 days from the date of purchase to return your charger for a refund or exchange if purchased directly from NOCO. Retailers may have different policies, so check your purchase receipt or website.
What should I do if my charger isn’t working as expected?
First, verify your battery’s condition and ensure all connections and settings are correct. Use the charger’s manual to explore special modes like “Repair” or “Force Start.” Contact NOCO customer support for troubleshooting help.
Does NOCO offer a warranty on their chargers?
Yes. NOCO chargers generally come with a limited warranty—often one to two years—covering manufacturing defects. This does not cover damage caused by misuse or batteries.
Can I exchange my charger for a different model?
Exchanges depend on the retailer’s policy. NOCO’s direct returns typically focus on refunds or repairs for defective units. Check with the place of purchase.
What if my battery is completely dead and won’t charge?
In such cases, the battery may be irreparable. A charger can only do so much. Testing with a multimeter or a professional battery test can confirm if replacement is needed.